Shipping Policy

Norbelstudio Shipping Policy

At Norbelstudio, we strive to ensure a smooth and satisfying shopping experience. Please review our shipping policy for information on delivery, returns, and refunds.

Shipping Details

  • Processing Time: Orders are typically processed within 1-3 business days. During high-demand periods or holiday seasons, processing may take up to 5 business days.
  • Shipping Time: Once your order is processed, shipping times vary based on your location. Estimated delivery timelines are as follows:
    • Domestic Orders (U.S.): 3-7 business days
    • International Orders: 7-21 business days (depending on location)
  • Shipping Cost: Calculated at checkout based on your location and order weight.

Tracking Your Order

  • Once your order has been shipped, a tracking number will be sent to the email address you provided at checkout.
  • You can use the tracking number to monitor the status of your shipment and ensure its safe arrival.
  • If you do not receive your tracking number within 5 business days, please contact us at Norbelstudio.com.

Returns & Refunds

We want you to be completely satisfied with your purchase! If you're not, we offer a full return and refund policy under the following conditions:

  • Eligibility: Items must be returned in their original, unworn, unwashed condition with all tags attached.
  • Return Window: Returns must be initiated within 30 days of the delivery date.
  • Refund Process: Once we receive and inspect the returned item, your refund will be processed to the original payment method within 7-10 business days.

How to Initiate a Return

  • Email us at Norbelstudio.com with your order number and reason for return.
  • You will receive instructions on how to return your item(s) to our facility.
  • We recommend using a trackable shipping method to ensure the safe return of your package.

Important Notes

  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item received).
  • Norbelstudio is not responsible for lost or stolen packages. Please ensure that the shipping address provided is correct.

For questions or concerns, feel free to contact us at Norbelstudio.com. We’re here to help and appreciate your trust in Norbelstudio!